Oriental Artisan

Frequently Asked Questions

Craftsmanship & Origins:

• Q: Where do your handmade products come from?
  • A: Our handmade products are sourced from skilled artisans and traditional workshops across various regions of China and Japan. We work directly with these artisans to ensure fair trade practices and support their craft.
• Q: Who makes these handmade items?
  • A: Our items are crafted by independent artisans and small, family-run workshops who have often inherited their skills through generations. We partner with individuals and collectives who specialize in traditional crafts like ceramics, textiles, wood carving, etc.
• Q: Are the products truly handmade?
  • A: Yes, all items designated as "handmade" are meticulously crafted by hand, often using traditional tools and techniques. Due to the nature of handmade items, slight variations in color, size, and design may occur, making each piece unique.
• Q: Do you ensure fair trade practices?
  • A: We are committed to ethical sourcing and fair trade practices. We strive to build long-term relationships with our artisans, ensuring they receive fair compensation and work in safe conditions.
• Q: Can you provide more information about the materials used?
  • A: We are happy to provide detailed information about the materials used in specific products. Please refer to the product description on our website or contact us at support@oriental-artisan.com for further inquiries.
• Q: Do you offer custom-made or personalized items?
  • A: Yes, we are able to offer custom-made or personalized items. Please contact us at support@oriental-artisan.com with your specific request, and we will do our best to accommodate you.
• Q: How do you ensure the quality of the handmade items?
  • A: We work closely with our artisans to ensure that all items meet our quality standards. We carefully inspect each piece before it is shipped to our customers. We also value customer feedback and use it to continually improve our quality control processes.

Shipping & Delivery:

• Q: Do you offer free shipping?
  • A: Yes! We proudly offer free worldwide shipping on all orders.
• Q: How long does it take to process my order?
  • A: We require 5-14 business days to process and fulfill your order before shipment the reason why it takes so long is due to the most of the products are handmade and it takes time.
• Q: What is the estimated delivery time?
  • A: Once shipped, estimated delivery time is 7-20 business days, depending on your location. Please allow for potential delays due to holidays, natural disasters, or pandemics.
• Q: How can I track my order?
  • A: You will receive a tracking ID and link via email. You can also track your order on our Tracking Page. Please allow 1-3 business days for tracking information to appear.
• Q: What if I entered the wrong shipping address?
  • A: Contact us immediately at support@oriental-artisan.com. We will do our best to correct it, but cannot guarantee changes after processing.
• Q: What should I do if my package is lost or stolen?
  • A: Contact your shipping carrier first, as they are responsible for delivery. Then contact us at support@oriental-artisan.com for assistance.

Returns & Refunds:

• Q: Can I cancel my order?
  • A: Yes, you can cancel within 48 hours of placing your order. Contact us at support@oriental-artisan.com.
• Q: What is your return policy?
  • A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
• Q: What items are non-returnable?
  • Customized goods are non-returnable.
• Q: How do I initiate a return?
  • A: Contact us at support@oriental-artisan.com for return instructions.
• Q: How long does it take to process a refund?
  • A: Once your return is received and approved, refunds are processed to your original payment method within 5-10 business days, mainly depending on your bank's processing time.
• Q: Are sale items refundable?
  • A: Only regular-priced items are refundable. Sale items are non-refundable unless otherwise stated.
• Q: What if I receive a damaged or defective item?
  • A: Contact us within 72 hours of receiving the item at support@oriental-artisan.com for an exchange.
• Q: Who pays for return shipping?
  • A: You are responsible for return shipping costs.

Privacy & Terms:

• Q: How do you protect my personal information?
  • A: We take reasonable precautions and follow industry best practices to protect your information, as detailed in our Privacy Policy.
• Q: How do you use cookies?
  • A: We use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.
• Q: Where can I find your Terms of Service?
  • A: You can find our full Terms of Service on our website: [Insert Link to Terms of Service].
• Q: How do I contact customer support?
  • A: You can reach us at support@oriental-artisan.com.

General:

• Q: Where is your company located?
  • A: UniWorld Connect Limited is located at Room 2011 The Cloud 111 Tung Chau Street Tai Kok Tsui Kowloon, Hong Kong.
• Q: How can I contact you with other questions?
  • A: Please email us at support@oriental-artisan.com.